Client Reporting
What to Include in a Monthly Client Report (With Examples)
Most monthly reports fail the same way: too many numbers, not enough of what they mean. Here's a structure that keeps the report useful without turning it into a data dump.
1. The headline number
Lead with the one metric that matters most to this specific client, front and center, before anything else. Don't make them dig for it.
2. What changed, and why
This is the part a dashboard can't do for you. Numbers without context just invite questions later — a short explanation up front heads that off.
3. Supporting metrics
Two to four secondary numbers that give context to the headline, not everything you happen to be tracking. If a metric isn't going to change a decision, it's noise on this report — it can live in a dashboard the client can dig into if they want, but it doesn't need to be in the report they skim.
4. What's happening next
A short section on what you're doing in response to this month's results. This is what turns a report from a scoreboard into something that shows you're actively managing the account.
A good test for any report: could someone who skims only the first two sections still walk away knowing what happened and what you're doing about it? Everything after that is detail for the client who wants to dig deeper, not required reading.
What to leave out
Raw exports, every metric a platform offers, or anything you can't explain in a sentence if asked. If a number doesn't earn its place by changing what the client understands or does next, it's better left in the underlying data than padded into the report.
Same structure, every client, no rebuilding
FixiWeb lets you set this structure once and have it populate automatically from your data every month.
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